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After our team had contacted the casino, it was discovered that the penalty had been applied in error. The casino had reimbursed the player’s balance with the confiscated amount and had apologized. The player confirmed the receipt of the funds and considered the matter to have been resolved.
To verify your account, you need to provide a document that confirms your identity (passport, ID card, driver’s license). I’m Nathan, the Head of Content and a Casino Reviewer at Playcasino.com. I started my career in customer support for top casinos, then moved on to consulting, helping gambling brands improve their customer relations. With over 15 years in the industry, I enjoy writing honest and detailed casino reviews.